About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.
What you will do
Carry personal responsibility for high quality changes to a live IT / SaaS infrastructure
Manage key operational systems on which millions of customers depend
Create estimates and work plans then deliver according to those plans in an agile manner
Participate in a weekday / weekend on-call rotation
Occasionally carry out changes outside of normal working hours
Monitor existing infrastructure, identify areas of weakness and propose improvements
Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriate
Provide incident response and coordination, ensuring issue resolution and helping co-ordinate multiple resources
Publish software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management
What you will bring
2-4 years of hands on technical knowledge with Amazon Web services (AWS)
Knowledge of AWS services including EC2, ECS, EKS, IAM, CloudWatch, SQS, SNS, SSM, S3 and Secrets Manager
Proficient with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, Cursor) and able to apply them responsibly to improve productivity
Knowledge of CI/CD pipelines such as Jenkins / GitHub Actions or equivalent
Experience with Infrastructure-as-Code tools with Terraform or equivalent
Familiarity with Database(s) e.g. MySQL, PostgreSQL, RDS, Mongo NoSQL
Monitoring and Alerting Tools such as PagerDuty, Datadog, CloudWatch, Logz.io or equivalent
Experience with Bash and python scripting
IP networking - LAN & WAN
Ability to adapt to new technology
Strong communication skills both verbally and in writing
Knowledge of malware/spam/network threats
Ability to interface with Senior Leaders
Comfortable working in a detailed driven environment
Familiarity with GenAI tools such as GitHub CoPilot, Cursor
Exposure to compliance frameworks (SOC2, FedRamp, etc.)