Role Summary
Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.
What you will do
Carry personal responsibility for high quality changes to a live IT / SaaS infrastructure
Manage key operational systems on which millions of customers depend
Create estimates and work plans then deliver according to those plans in an agile manner
Participate in a weekday / weekend on-call rotation
Occasionally carry out changes outside of normal working hours
Monitor existing infrastructure, identify areas of weakness and propose improvements
Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriate
Provide incident response and coordination, ensuring issue resolution and helping co-ordinate multiple resources
Publish software updates as required, meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with management
What you will bring
2-4 years of hands-on technical knowledge with Amazon Web Services (AWS)
Knowledge of AWS services including EC2, ECS, EKS, IAM, CloudWatch, SQS, SNS, SSM, S3 and Secrets Manager
Proficient with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, Cursor) and able to apply them responsibly to improve productivity
Knowledge of CI/CD pipelines such as Jenkins / GitHub Actions or equivalent
Experience with Infrastructure-as-Code tools with Terraform or equivalent
Familiarity with Database(s) e.g. MySQL, PostgreSQL, RDS, Mongo NoSQL
Monitoring and Alerting Tools such as PagerDuty, Datadog, CloudWatch, Logz.io or equivalent
Experience with Bash and python scripting
IP networking - LAN & WAN
Ability to adapt to new technology
Strong communication skills both verbally and in writing
Knowledge of malware/spam/network threats
Ability to interface with Senior Leaders
Comfortable working in a detail-driven environment
Familiarity with GenAI tools such as GitHub Copilot, Cursor
Exposure to compliance frameworks (SOC2, FedRAMP, etc.)
#LI-Remote
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What does remote mean at Sophos?
Sophos supports flexible ways of working, with many roles offered remotely and others working in a hybrid model. For remote roles, you may work remotely within the location specified in the job posting. Candidates must reside in and be authorized to work in that location. Our teams collaborate across locations and time zones, using technology to stay connected and deliver results.
Our Commitment To You
Sophos welcomes applicants with diverse experiences, perspectives, and backgrounds. We believe great ideas come from different ways of thinking, and we are committed to building a workplace where people can contribute, grow, and succeed.
We evaluate all candidates based on job-related skills, qualifications, and experience, and are committed to providing equal employment opportunities consistent with applicable laws and regulations.
If you require a reasonable accommodation during any stage of the recruitment process, please let your recruiter know. Any information shared will be used only to evaluate and provide the requested accommodation.