The Head of Membership, Mumbai owns the health and quality of the Soho House Mumbai membership base: who joins, how they are welcomed, how often they use the House and whether they stay. The role leads the Membership Committee and the Mumbai membership function, sets the standard for application quality, and is accountable for membership headcount, retention and membership revenue targets.
Mumbai is not one community but many: film, fashion, art, business, established families in South Mumbai and a new creative class in the suburbs. They do not naturally mix. This role needs someone who moves between them with ease, reads people quickly and curates a House where each group feels it belongs, without being captured by any one of them.
The Head of Membership leads the Membership Development Manager, who drives new-member sales and partnerships; the Events Manager, who runs programming; and the membership team. The pipeline brings people in; the Head of Membership decides who is right for the House and makes sure they stay.
Reporting to the Asia Membership Director in Hong Kong, with a dotted line to the General Manager, this is a visible, ambassadorial role. Each week the job holder spends at least two evenings in the House hosting or attending events, focused on members and prospects rather than working the floor, which is covered by Member Relations, and one evening out of the House at an external event in the city alongside the Membership Development Manager.